AG77's Privacy Policy — Your Information, Our Responsibility

AG77 (referred to as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how AG77 collects, uses, stores, and protects your personal information.

This Policy applies to AG77's website, mobile app, and all associated services. By using our platform, you are deemed to have accepted the terms outlined in this Privacy Policy.

If this Policy is updated, we will notify you by email or SMS. The latest version will always be available on this page.

AG77 collects various types of information in the course of providing its services. A full breakdown is provided below:

A) Information You Provide Directly

• At registration — name, mobile number, email address, date of birth.
• For KYC verification — a copy of your national ID, passport, or driving licence.
• Payment information — mobile banking number (bKash/Nagad), transaction records.
• Messages and information provided when contacting our support team.

B) Automatically Collected Data

• Device information — operating system, browser type, device ID.
• IP address and approximate location.
• A log of your activity on the platform — login times, bet history, and pages visited.
• Cookie and local storage data.

AG77 uses collected information solely for the following purposes:

• Account Management: For registration, login, and profile management.
• Service Delivery: Betting, payment processing, and reward distribution.
• Security Assurance: Prevention of fraud, money laundering, and unauthorized access.
• Legal Compliance: Meeting regulatory requirements and fulfilling KYC obligations.
• Contact: Sending important updates and promotional offers (with your consent).
• Service Improvement: Analyzing user experience and improving the platform.
• Dispute Resolution: As evidence for resolving any claims or disputes.

AG77 retains your data only for as long as necessary — not indefinitely. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of the active account and for 5 years after closure.
• Transaction Records: A minimum of 5 years as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Log & Activity Data: Typically 12 months.
• Support Chat: Up to 2 years after a dispute is resolved.

Once the designated retention period has passed, your data is securely deleted or anonymized so that you can no longer be identified in any way.

AG77 may share your information with third parties only in limited and specific circumstances:

• Payment Processors: Payment providers such as bKash and Nagad receive the information necessary to process transactions.
• KYC/AML Service Providers: Specialist provider for identity verification and anti-money laundering services.
• Cloud & IT Services: Provider of data storage and technical infrastructure services.
• Legal Authorities: Upon a valid court order or lawful request from a regulatory authority.

AG77 never sells or transfers your personal information to advertisers, data brokers, or any third party for commercial purposes.

AG77 uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser.

Cookie Type

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To analyze platform usage (anonymously).

You can disable optional cookies at any time through your browser settings. Note that some features may not function properly as a result.

AG77 respects your full control over your personal data. You may exercise the following rights:

AG77 strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at registration.
• Any account identified as belonging to a minor will be closed immediately.
• Any data collected relating to a minor will be deleted immediately.

If you suspect your child is using AG77, please contact us immediately.

AG77 uses industry-standard security technologies to protect your data:

• TLS/SSL Encryption: All data transmissions are encrypted.
• AES-256 Encryption: For stored sensitive data.
• Two-Factor Authentication (2FA): An extra layer of protection at login.
• Firewall & DDoS Protection: To prevent unauthorized access and attacks.
• Regular Security Audits: By independent third-party experts.
• Data Backup: Regular backups across multiple secure locations.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@ag77.world
• Live Chat: Directly from any page on the platform.
• Response Time: Typically within 1–3 business days.

We take all privacy-related requests seriously and are committed to resolving them within 30 days.